Frequently Asked Questions

OGBSMM is a digital services platform where customers can access social media marketing services, virtual numbers and OTP verification, digital accounts, and other available online products. Services and availability are displayed in the relevant sections of the platform.

Create an account or sign in to your existing account. Fund your wallet using one of the payment methods displayed on the website, then select the service or product you need. Follow the instructions provided on the relevant page to complete your order.

Depending on current availability, OGBSMM offers social media services such as followers, likes and views, virtual numbers for receiving supported SMS verification codes, digital accounts and logs, and other listed digital products. Check the dashboard and product catalog for the latest available services.

Available payment options depend on the service. Some services may use your wallet balance, while subscription-based features, if offered, will display their pricing and billing terms before you subscribe.

Trial availability and eligibility may depend on your account and current promotions. Check your dashboard or the relevant plan page for any active trial offer and its terms.

Visit the login page and select the Forgot Password option, if available. Follow the instructions sent to your registered email address. Check your spam folder if the email does not arrive. You can contact support if you still cannot access your account.

Sign in to your dashboard and select Fund Wallet or Add Funds. Enter the amount you want to deposit, choose from the payment methods displayed, and complete the payment instructions. Your wallet can be used for eligible services and products available on the platform.

Available payment methods are displayed on the wallet funding or checkout page. Supported options may depend on the payment provider and your location. Please check the options shown during checkout before making a payment.

The minimum deposit, where applicable, is displayed on the wallet funding page. Enter your intended amount to see the available options and any applicable payment charges before proceeding.

Allow a few minutes for payment confirmation, then refresh your dashboard and check your transaction history. If your balance has not updated, contact support with your account email, payment reference, amount and transaction date. Include proof of payment where available, but never send your password or private payment credentials.

Sign in to your dashboard and open the relevant Orders or Transactions section. Your available history helps you review previous purchases, wallet deposits, deductions and order statuses.

A difference may occur when an order is processing, a payment is pending, or a transaction has not finished updating. Review your recent transactions and order history. If the difference remains unexplained, contact support with the relevant transaction or order reference.

Promotions may be offered from time to time. Any active deposit bonus, service discount, eligibility requirement or expiry date will be subject to the terms displayed in the relevant promotion. Do not assume a bonus applies unless it is shown or confirmed.

Open Boost Socials from your dashboard. Select the platform and category, choose a service, read its description, and enter the required profile or post link and quantity. Review the price and requirements before placing your order.

Supported platforms and services depend on the current catalog. Browse the Boost Socials section to see available options for platforms such as Instagram, TikTok, YouTube, Facebook and other listed networks.

No. Standard Boost Socials orders should require only the information specified by the service, usually a profile, post or video link and the requested quantity. Never provide your social media password to someone claiming it is needed for a normal boost order.

Start times and completion speeds vary by service, quantity, provider availability and current demand. Check the service description for estimated timing. You can monitor your order status from your dashboard.

Check that your link is correct, the target content is accessible, and the order meets the service requirements. Some services may not support private profiles or restricted content. If the order remains pending beyond its stated timeframe, contact support with your order ID.

Delays can occur because of provider queues, platform changes, service limits or unusually high demand. Check the order status before placing another order for the same link. If the estimated delivery period has passed, contact support for a review.

Pending means the order is waiting to start. Processing or In Progress means delivery is underway. Completed means the provider has marked the order complete. Partial means only part of the requested quantity was delivered. Canceled means the order was stopped or could not proceed. Any balance adjustment depends on the order and platform refund rules.

If the Mass Order feature is available in your dashboard, you can use it to submit multiple orders in the required format. Check the instructions and service IDs shown by the platform carefully before submitting. Incorrect formatting or invalid service details may cause an order to fail.

Cancellation depends on the current status and the service provider. Orders that have already started may not be cancellable. Contact support promptly with your order ID if you need a cancellation review. Any eligible balance adjustment will depend on the applicable order terms.

Social media platforms may remove accounts or engagement, and displayed counts can change over time. Refill eligibility, where offered, depends on the specific service description and its terms. Contact support with your order ID if you believe the service has not met its stated conditions.

Virtual numbers are phone numbers made available through the platform for supported online SMS and verification services. Availability, supported countries and supported applications vary. Review the number and service details before purchasing.

Available countries depend on current inventory and the service you select. Open the virtual numbers section in your dashboard to see the countries and services currently offered.

Choose an available country and supported service, obtain a number through the dashboard, and enter that number in the relevant application if its rules permit this type of verification. If a message is received, check your dashboard for the SMS or OTP.

Delivery time depends on the sending platform, mobile network and number availability. Some messages arrive within seconds, while others may take longer or never arrive. Check the instructions and validity period for your selected number.

Confirm that you selected the correct service and entered the number correctly. Wait for the service-specific delivery period and check the dashboard again. If the message does not arrive, follow the available cancellation or retry instructions. Contact support if you need help with an eligible order.

Reuse depends on the type of number, the service purchased and the provider’s rules. Do not assume that a number will remain available or that you can receive future messages on it. For accounts you need to retain long term, use recovery options permitted by the relevant platform.

No. Acceptance depends on the application and its verification policies. Some platforms restrict virtual, temporary or previously used numbers. Check the supported service information before purchasing, and follow the application’s terms.

This section contains digital products and account-related listings available for purchase through the platform. Product types, included information, delivery methods and requirements vary by listing. Read the full description before placing an order.

Open Products, browse or search the available categories, and select a listing. Review the product description, price, stock status and applicable conditions. Complete the purchase using the payment method offered at checkout, then check your Orders section for delivery details.

Sign in to your dashboard and open Orders or the relevant purchase history page. If the product has been delivered, its available details should appear in the order record or through the delivery method stated on the listing.

Use the product categories and search filters to narrow your options. Compare the listing descriptions, included features, price and availability. If an important requirement is unclear, ask support before purchasing.

Contact support as soon as possible. Include your order ID, the product name, a clear explanation of the issue and a screenshot if appropriate. Avoid sharing passwords or other sensitive credentials in support messages. Eligibility for a replacement or refund will be reviewed under the applicable product terms.

Refund eligibility depends on the product, its delivery status, the issue reported and the applicable terms. If a product is missing, defective or different from its description, contact support with your order ID so the case can be reviewed. Please check the listing and refund policy before purchasing.

Resale rights depend on the product, the supplier’s terms and applicable laws. Do not assume that purchasing a product grants permission to resell it, transfer access or use it commercially. Contact support if you need clarification about a specific listing.

Sign in and open your dashboard’s Orders section. Select the relevant order to review its current status and any available delivery information. For SMM orders, check the dedicated SMM order history if provided.

The next steps depend on the type of order and the reason for cancellation. If the order qualifies for a refund, the eligible amount will be handled according to the applicable service terms and platform process. Check your transaction history and contact support if you cannot identify the adjustment.

Review the order details to confirm the quantity delivered and any applicable partial-order conditions. If the service provides an adjustment for undelivered quantities, check your wallet and transaction history. Contact support with your order ID if the adjustment is missing or unclear.

Contact support with your order ID, product or service name, a description of the problem and supporting screenshots where appropriate. Report the issue promptly and follow any reporting deadline stated in the product description or refund policy. Each request is reviewed according to the applicable terms.

Refund destinations depend on the original payment method and the applicable refund terms. Check the policy associated with your order or ask support to confirm the available options before assuming a refund can be withdrawn or transferred.

First check your wallet balance and transaction history, as an approved adjustment may appear as wallet credit. If you cannot find the refund, contact support with your order ID and any refund confirmation you received.

API and reseller features are subject to availability and account eligibility. Check the website for API documentation or reseller registration options. If you cannot find the relevant information, contact support to confirm the current offering.

Contact support with a brief description of your business, the services you want to resell and your expected order volume. The team can advise whether a suitable reseller arrangement is available and explain any applicable requirements.

If API access is available for your account, use the official documentation supplied by OGBSMM. Follow the authentication, request format, rate-limit and error-handling requirements stated there. Do not share API keys or access tokens in public messages.

Check your API credentials, endpoint, request format, service ID, available balance and the error response. Review the documentation before retrying. If the issue persists, send support the endpoint, approximate request time and a redacted error message. Never include your API secret or private credentials.

We aim to handle account information in accordance with our Privacy Policy. Use a strong, unique password, keep your login details private and avoid sharing sensitive information in support conversations. Read the Privacy Policy for more information about data handling.

Change your password immediately if you can still access your account, secure the email address associated with it and sign out of unfamiliar sessions where possible. Contact support promptly if you cannot secure your account or notice unfamiliar orders or transactions.

Your order ID helps the support team locate the relevant transaction, verify the product or service and investigate the issue more efficiently. Include it whenever you are asking about an order, refund, replacement or delivery problem.

No. Never send your account password, one-time login code, payment PIN or API secret to support. The team should be able to investigate an order using its reference and relevant non-sensitive details.